Since the rise of the computer age, the help desk industry has enjoyed a steady increase in the need for its services. According to the Pew Internet and American Life Project, 91 percent of Americans own at least a cell phone. As of 2009, according to Gamespot, there were 170 million gamers throughout the United States making use of a wide variety of computer consoles, desktop computers, and various other technologies to connect with people all over the world. That number has only grown in the last four years.
A large majority of help desk jobs are setup to deal with information technology issues. Information technology is defined by Princeton.edu as being a branch of engineering that “deals with use of computers and telecommunications” to retrieve, store, and transmit information. In our current age of c
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